Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop

Autores
Castaño, Roberto; Rossit, Diego Gabriel; Rodríguez Robles, Fernan
Año de publicación
2024
Idioma
inglés
Tipo de recurso
documento de conferencia
Estado
versión publicada
Descripción
Simulation is a traditional tool in operations research that has gained new momentum within the framework of the Industry 4.0 paradigm. Simulation models are useful for studying system performance under various changes without the need to experiment on the real system, which can be very costly. In this line, this work proposes the development of an initial simulation model for a real heavy vehicle technical inspection workshop, which is type of system that has not been studied sufficiently under this paradigm. The simulation model it is also used to study the performance of the system to some modifications to evaluate their impact on the quality of service provided to the client.
Fil: Castaño, Roberto. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
Fil: Rossit, Diego Gabriel. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Matemática Bahía Blanca. Universidad Nacional del Sur. Departamento de Matemática. Instituto de Matemática Bahía Blanca; Argentina. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
Fil: Rodríguez Robles, Fernan. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
2024 International Conference on Decision Aid Sciences and Applications (DASA)
Bahréin
Bahréin
Applied Science University Bahrain
Materia
SIMULATION
QUALITY OF SERVICE
VEHICLE TECHNICAL INSPECTION WORKSHOP
Nivel de accesibilidad
acceso abierto
Condiciones de uso
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
Repositorio
CONICET Digital (CONICET)
Institución
Consejo Nacional de Investigaciones Científicas y Técnicas
OAI Identificador
oai:ri.conicet.gov.ar:11336/272035
Acceder
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network_name_str CONICET Digital (CONICET)
spelling Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshopCastaño, RobertoRossit, Diego GabrielRodríguez Robles, FernanSIMULATIONQUALITY OF SERVICEVEHICLE TECHNICAL INSPECTION WORKSHOPhttps://purl.org/becyt/ford/2.11https://purl.org/becyt/ford/2Simulation is a traditional tool in operations research that has gained new momentum within the framework of the Industry 4.0 paradigm. Simulation models are useful for studying system performance under various changes without the need to experiment on the real system, which can be very costly. In this line, this work proposes the development of an initial simulation model for a real heavy vehicle technical inspection workshop, which is type of system that has not been studied sufficiently under this paradigm. The simulation model it is also used to study the performance of the system to some modifications to evaluate their impact on the quality of service provided to the client.Fil: Castaño, Roberto. Universidad Nacional del Sur. Departamento de Ingeniería; ArgentinaFil: Rossit, Diego Gabriel. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Matemática Bahía Blanca. Universidad Nacional del Sur. Departamento de Matemática. Instituto de Matemática Bahía Blanca; Argentina. Universidad Nacional del Sur. Departamento de Ingeniería; ArgentinaFil: Rodríguez Robles, Fernan. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina2024 International Conference on Decision Aid Sciences and Applications (DASA)BahréinBahréinApplied Science University BahrainInstitute of Electrical and Electronics Engineers2024info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/conferenceObjectCongresoBookhttp://purl.org/coar/resource_type/c_5794info:ar-repo/semantics/documentoDeConferenciaapplication/pdfapplication/pdfhttp://hdl.handle.net/11336/272035Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop; 2024 International Conference on Decision Aid Sciences and Applications (DASA); Bahréin; Bahréin; 2024; 374-3799798350369106CONICET DigitalCONICETenginfo:eu-repo/semantics/altIdentifier/url/https://www.proceedings.com/content/078/078542webtoc.pdfInternacionalinfo:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/2.5/ar/reponame:CONICET Digital (CONICET)instname:Consejo Nacional de Investigaciones Científicas y Técnicas2026-08-25T14:41:13Zoai:ri.conicet.gov.ar:11336/272035instacron:CONICETInstitucionalhttp://ri.conicet.gov.ar/Organismo científico-tecnológicoNo correspondehttp://ri.conicet.gov.ar/oai/requestdasensio@conicet.gov.ar; lcarlino@conicet.gov.arArgentinaNo correspondeNo correspondeNo correspondeopendoar:34982026-08-25 14:41:13.714CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicasfalse
dc.title.none.fl_str_mv Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop
title Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop
spellingShingle Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop
Castaño, Roberto
SIMULATION
QUALITY OF SERVICE
VEHICLE TECHNICAL INSPECTION WORKSHOP
title_short Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop
title_full Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop
title_fullStr Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop
title_full_unstemmed Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop
title_sort Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop
dc.creator.none.fl_str_mv Castaño, Roberto
Rossit, Diego Gabriel
Rodríguez Robles, Fernan
author Castaño, Roberto
author_facet Castaño, Roberto
Rossit, Diego Gabriel
Rodríguez Robles, Fernan
author_role author
author2 Rossit, Diego Gabriel
Rodríguez Robles, Fernan
author2_role author
author
dc.subject.none.fl_str_mv SIMULATION
QUALITY OF SERVICE
VEHICLE TECHNICAL INSPECTION WORKSHOP
topic SIMULATION
QUALITY OF SERVICE
VEHICLE TECHNICAL INSPECTION WORKSHOP
purl_subject.fl_str_mv https://purl.org/becyt/ford/2.11
https://purl.org/becyt/ford/2
dc.description.none.fl_txt_mv Simulation is a traditional tool in operations research that has gained new momentum within the framework of the Industry 4.0 paradigm. Simulation models are useful for studying system performance under various changes without the need to experiment on the real system, which can be very costly. In this line, this work proposes the development of an initial simulation model for a real heavy vehicle technical inspection workshop, which is type of system that has not been studied sufficiently under this paradigm. The simulation model it is also used to study the performance of the system to some modifications to evaluate their impact on the quality of service provided to the client.
Fil: Castaño, Roberto. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
Fil: Rossit, Diego Gabriel. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Matemática Bahía Blanca. Universidad Nacional del Sur. Departamento de Matemática. Instituto de Matemática Bahía Blanca; Argentina. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
Fil: Rodríguez Robles, Fernan. Universidad Nacional del Sur. Departamento de Ingeniería; Argentina
2024 International Conference on Decision Aid Sciences and Applications (DASA)
Bahréin
Bahréin
Applied Science University Bahrain
description Simulation is a traditional tool in operations research that has gained new momentum within the framework of the Industry 4.0 paradigm. Simulation models are useful for studying system performance under various changes without the need to experiment on the real system, which can be very costly. In this line, this work proposes the development of an initial simulation model for a real heavy vehicle technical inspection workshop, which is type of system that has not been studied sufficiently under this paradigm. The simulation model it is also used to study the performance of the system to some modifications to evaluate their impact on the quality of service provided to the client.
publishDate 2024
dc.date.none.fl_str_mv 2024
dc.type.none.fl_str_mv info:eu-repo/semantics/publishedVersion
info:eu-repo/semantics/conferenceObject
Congreso
Book
http://purl.org/coar/resource_type/c_5794
info:ar-repo/semantics/documentoDeConferencia
status_str publishedVersion
format conferenceObject
dc.identifier.none.fl_str_mv http://hdl.handle.net/11336/272035
Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop; 2024 International Conference on Decision Aid Sciences and Applications (DASA); Bahréin; Bahréin; 2024; 374-379
9798350369106
CONICET Digital
CONICET
url http://hdl.handle.net/11336/272035
identifier_str_mv Development of a simulation tool for analyzing service quality in a heavy vehicle technical inspection workshop; 2024 International Conference on Decision Aid Sciences and Applications (DASA); Bahréin; Bahréin; 2024; 374-379
9798350369106
CONICET Digital
CONICET
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv info:eu-repo/semantics/altIdentifier/url/https://www.proceedings.com/content/078/078542webtoc.pdf
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
eu_rights_str_mv openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.coverage.none.fl_str_mv Internacional
dc.publisher.none.fl_str_mv Institute of Electrical and Electronics Engineers
publisher.none.fl_str_mv Institute of Electrical and Electronics Engineers
dc.source.none.fl_str_mv reponame:CONICET Digital (CONICET)
instname:Consejo Nacional de Investigaciones Científicas y Técnicas
reponame_str CONICET Digital (CONICET)
collection CONICET Digital (CONICET)
instname_str Consejo Nacional de Investigaciones Científicas y Técnicas
repository.name.fl_str_mv CONICET Digital (CONICET) - Consejo Nacional de Investigaciones Científicas y Técnicas
repository.mail.fl_str_mv dasensio@conicet.gov.ar; lcarlino@conicet.gov.ar
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score 13.265058

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